Reviews - Post Your Review Here
| Review posted by marie at 20:25 on 19th Nov 2011 Post Yours Here | |
| marie says: | Great little hotel, very clean, rooms lovely - everything you need, maybe not huge, but big enough for all my stuff. lovely en suite. Breakfast choice fantastic, owners very friendly and welcoming. only down for me was two flights of stairs to room - next time I will take less luggage ;-) |
| Our Reply: | Hi Folks thanks for your comments, next time see if we have a room available on a lower level regards John & Lorna |
| Comment number 234 of 234 | |
| Review posted by JJ at 19:22 on 19th Nov 2011 Post Yours Here | |
| JJ says: | Have just returned from another great visit to the New Phildene Blackpool November 2011. Cant add anything to my previous review below. Thanks John & Lorna. Still LOVE LOVE LOVE your Hotel. I Love Love Love this hotel!! Have been last summer then again this year for 2 nights with 3 of my friends. The hotel is close to the seafront and I would say roughly in the middle of the pleasure beach and the town centre. The breakfasts here are excellant, mmmmm im missing them now Im home though!! Rooms are nice clean with on suite bathrooms. The hotel bar is excellant too, Really good prices, good for a few drinks before heading into town. I would definatly recommend this hotel. Liked: Rooms, Service, Location, Value, Food |
| Our Reply: | Hi JJ Great to see you again Regards John & Lorna |
| Comment number 233 of 234 | |
| Review posted by Shantanu from Trip Advisor at 14:55 on 19th Nov 2011 Post Yours Here | |
| Shantanu from Trip Advisor says: | From Trip advisor Stayed peak season in September 2011 Room very Small not worth the amount charged,staff really good. Reviewed 17 November 2011 NEW We booked a standard double room for two through Booking.com where the pictures of the room seemed very nice, however when we actually entered the room we realized how mis-leading the pictures on the website were. Though tidy but the room was so small that we could not find any space to even keep our luggage. We had to stack them up one over the other. The bathroom was clean I would say small but still manageable. We paid 70GBP per night which was really high compared to the room provided. Hotel staff was friendly and nice especially Lorna, but the idea of going back to the room during the stay did not comfort at all. To some extent we felt cheated as we have been to other locations in UK and haven't had too tight a place to spend our night in. Room service was good and we were quite happy with the breakfast as we were vegetarians and Lorna took care of that. |
| Our Reply: | Thank you for your review on trip advisor; we are sorry that you were not 100% happy with your stay with us. it appears that you were dissatisfied with the size of the room. Although our budget double rooms are not over large they do meet the visit Britain four star rating for guest accommodation requirements for both size and sufficient space for guest’s to move easily around the room. It is your opinion that the room pictures on booking.com are misleading, we would wish to differ and would like to state pictures shown cover the range of rooms we provide and do not imply that our budget rooms are any larger than they actually are. In fact booking.com would not allow misleading information to be placed on their site. With regards to the cost: The size of the room is only part of your payment, It also reflects the level of service and facilities provided. Your visit was made during- peak season and of a short 2 night stay over the weekend, one of Blackpool’s busiest periods. Another trip advisor guest comment who stayed in a budget room Room Tip: Remember that the bedroom is only a small part of your trip and most of the time you are in it you don't care ;o) You can't beat excellent customer service and a good breakfast both of which you will get at the New Phildene together with a good location when visiting Blackpool. Thank you for your comments Regards Lorna Hughes-Dennis Co-Owner |
| Comment number 232 of 234 | |
| Review posted by Beth & Carl at 19:46 on 17th Nov 2011 Post Yours Here | |
| Beth & Carl says: | We had a fantastic time!We would like to say a big thank you for making us feel so welcome!The staff were great, the food was great! We couldnt have asked for a better room clean, tidy and cosy! Everything 10 out of 10! we will be coming again soon! Many Thanks once again beth and Carl |
| Our Reply: | Hi Folks Thanks for your comments regards John & Lorna |
| Comment number 231 of 234 | |
| Review posted by BJ from Tripadvisor at 11:23 on 13th Nov 2011 Post Yours Here | |
| BJ from Tripadvisor says: | ''FIRST CLASS HOTEL''Reviewed 9 November 2011 NEW First class hotel could not fault anything warm friendly and comfatable excellent breakfasts will return in new year Stayed October 2011, travelled as a couple |
| Our Reply: | Hi BJ Thanks for your review on tripadvisor.com Regards John & Lorna |
| Comment number 230 of 234 | |
| Review posted by Donna Booking.com Customer at 16:17 on 12th Nov 2011 Post Yours Here | |
| Donna Booking.com Customer says: | Marks out of ten average:(10.00) value:(10.00) staff: (10.00) service:(10.00) clean:(10.00) comfort:(10.00) location:(10.00) + Very friendly hosts, and the hotel was very clean and breakfast was really good - Bar not open late Donna Shacklock, Derby (GB). 2011-11-07 (rn: 345260939) |
| Our Reply: | Hi Donna, Thanks for your review on booking.com. with regard to no late bar. we do not advertise or run a late bar as the majority of our guests are either out on the town or have retired for the night. But with your high marks we must have done something right Regards John & Lorna |
| Comment number 229 of 234 | |
| Review posted by barry lewis at 22:32 on 11th Nov 2011 Post Yours Here | |
| barry lewis says: | FIRST CLASS HOTEL COULDNT FAULT ANYTHING CLEAN WARM VERY FRIENDLY EXCELLENT BREAKFAST WILL RETURN IN NEW YEAR MANY THANKS BARRY AND RACHEL |
| Our Reply: | Hello folks thanks for your comments. it will be a pleasure to see you both again next year Regards John & Lorna |
| Comment number 228 of 234 | |
| Review posted by Keith Davies at 15:09 on 9th Nov 2011 Post Yours Here | |
| Keith Davies says: | Lovely clean and friendly hotel. Nothing was too much trouble. The staff were very friendly and the room was lovely and clean. Would recommend the hotel and I would definately stay again. Keith |
| Our Reply: | Hi Keith thanks for the comments, Regards John & Lorna |
| Comment number 227 of 234 | |
| Review posted by Richard Burke at 14:23 on 9th Nov 2011 Post Yours Here | |
| Richard Burke says: | I didn't actually stay at the Phildene, but I booked it for some collegues of mine, they have come back with nothing but the utmost praise for the owners, they went out of thier way to make thier stay brilliant, accomodating them on a very late arrival, early breakfast, room service, they said they could find NO fault with the hotel and they have booked to stay there in January, and for at least another 4 visits throughout 2012 Brilliant Richard Burke |
| Our Reply: | Hi Richard thanks for your comments regarding your colleagues stay with us. Hopefully on their next visit you may be able to come along thanks again John & Lorna |
| Comment number 226 of 234 | |
| Review posted by Steve & Dianne at 20:34 on 8th Nov 2011 Post Yours Here | |
| Steve & Dianne says: | Thank you both for a lovely stay, you and your staff made us very welcome. Best regards Steve & Dianne |
| Our Reply: | Hello folks thanks for your comments regards John & Lorna |
| Comment number 225 of 234 | |
| Review posted by Booking.com Cuomer at 15:46 on 8th Nov 2011 Post Yours Here | |
| Booking.com Cuomer says: | Marks out of ten average:(9.20) value:(10.00) staff:10.00) service: (10.00) clean:(7.50) comfort:(7.50) location: (10.00) + Staff were friendly and really helpful. Hotel was lovely and clean. Central to everything which is what we needed. Food brilliant, good quality - No complaints! - No complaints. However, The bed squeaked as soon as sat down on it. The television was a bit high up could have been lowered so could see it clearly when sat on bed. anonymous. 2011-11-01 (rn: 518226695) |
| Our Reply: | Hi thanks for reviewing your stay with us on booking.com. your comments have been noted thank you John & Lorna |
| Comment number 224 of 234 | |
| Review posted by Booking.com Customer at 13:45 on 7th Nov 2011 Post Yours Here | |
| Booking.com Customer says: | Marks out of ten average:(6.70) value:(5.00) staff:(5.00) service:.50)clean:(10.00) comfort:(7.50) location:(10.00) + clean room, comfortable bed, good location. - Service for breakfast was very poor as it took 20 minutes to bring 2 glasses of orange juice and toast was served to us when we had nearly finished our breakfast. We ended up having breakfast somewhere else on our second day. anonymous. 2011-11-02 (rn: 775861458) |
| Our Reply: | Thank you for reviewing your stay on booking.com, sorry you were not happy with our breakfast service. we are not a fast food outlet and all items are cooked to order and freshly served, unfortunately at the time of your visit we did have 2 temporary staff on service which may have affected our general high standard of service. regards John & Lorna |
| Comment number 223 of 234 | |
| Review posted by Booking.com Customer at 13:36 on 7th Nov 2011 Post Yours Here | |
| Booking.com Customer says: | Marks out of ten average:(7.90) value:(7.50) staff:(7.50) service:(5.00) clean:(10.00) comfort:(7.50) location:(10.00) + Location excellent. Rooms clean. Breakfast very good. Friendly staff except for one who was rude and unfriendly. - Noisy bed. We found it difficult to open the front door with keys provided and observed two other couples with same problem. anonymous. 2011-11-02 (rn: 281919337) |
| Our Reply: | Hello to anonymous, thank you for reviewing your stay on booking.com. your comments have been noted. sorry you felt one of our staff was unfriendly you should have brought this to our attention during your stay. with regards to difficulty opening the front door it was pointed out to you on two occasions that the keys do not fit the bar door they only fit the accommodation level. the keys were tried in your presence and the door opened without any problems. we are sorry it was difficult for your you to open the door but it is not faulty. Regards John & Lorna |
| Comment number 222 of 234 | |
| Review posted by Booking.com Customer at 20:02 on 4th Nov 2011 Post Yours Here | |
| Booking.com Customer says: | Marks out of ten average:(9.20) value:(10.00) staff:(10.00) service:(10.00) clean:(7.50) comfort:(7.50) location:(10.00) + Staff were friendly and really helpful. Hotel was lovely and clean. Central to everything which is what we needed. Food brilliant, good quality - No complaints! - No complaints. However, The bed squeaked as soon as sat down on it. The television was a bit high up could have been lowered so could see it clearly when sat on bed. anonymous. 2011-11-01 (rn: 518226695) |
| Our Reply: | Thanks for your comments on booking.com regards John & Lorna |
| Comment number 221 of 234 | |
| Review posted by Ann Booking.com Customer at 16:00 on 3rd Nov 2011 Post Yours Here | |
| Ann Booking.com Customer says: | Marks out of ten average:(10.00) value:(10.00) staff:(10.00) service:(10.00) clean:(10.00) comfort:(10.00) location:(10.00) + Really enjoyed my recent stay at this beautifully run family hotel. Everything about it was perfect, the warm welcome, the beautiful rooms, great location, fabulous breakfast and the feeling of a home from home. I will definitely return again in the future. 5 stars! ann ryan, limerick (IE). 2011-10-31 (rn: 112087720) |
| Our Reply: | Hello ann thanks for the review on booking.com Regards John & Lorna |
| Comment number 220 of 234 | |
